All of us at Accentuate! appreciate your time and interest in our little shop of Horrors. Should you need custom sizes (We understand completely!) a slight custom fee will satisfy most conditions. Email for a quote! Accentuate Sales 2225 S 500 E Ste. 10 Salt Lake City, UT 84106 (801)-608-4681 hevans@accentuateart.com We mail by US post Shipping fees will be calculated at 20% of order total. For Foreign Orders, $10 will be added. Additional shipping may be required for Foreign Orders on L & XL Yarn Mail Sweaters, contact us for details. Note on shipping to Canada and some other foreign countries: We do realize that $10 may be excessive for shipping some lightweight items to nearer foreign destinations. At present our software only enables one rate for all non-US destinations, however we will happily refund the excess after shipping. Thanks for your patience! 6.86% sales tax will be added for Utah residents. We will be happy to replace defective merchandise if returned within 30 days, but please bear in mind that many of our items are handmade and may have slight variations which should not be considered defects. Exchanges can be made for exact amount items. We now require a minimum order of $10. This is because we have now added some small items which would be impractical to ship individually. If you need special accomodations for a smaller order, feel free to e-mail us or call 801-608-4681. We try to ship orders promptly, but please bear in mind that we are a small family-run business and emergencies may cause delays. We will attempt to notify you by phone or e-mail of any problems with your order. Any information collected on this web site is for our own purposes in fulfilling orders only, and will be kept confidential.